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欧米諸国求人 NLD19-04-17jUK

【オランダ求人】Technical Engineer

業種
IT・通信
勤務地
Hoofddorp
仕事内容
NTT Europe is part of NTT Communications and has 600 employees, with headquarters in the UK and offices across Europe.

NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching 196 countries/regions and 130 secure data centres worldwide. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.

We’re committed to delivering exactly what our customers need, with a team of dedicated, experienced employees.

If you thrive in a culture that values Customer Focus, Agility, Teamwork and Integrity; where you are empowered to innovate and keep customers satisfied to drive Excellence, please get in touch.

Position Overview:
 Reporting to the manager of Customer Engineering, this position is to provide technical deployment and support services that are focused towards on premise customer infrastructure. It is a varied role that encompasses presales, scope definition, defining hardware builds through technical design and the delivery of small to medium sized customer IT projects; the role includes sales and procurement responsibilities
related to the department.

Key Responsibilities:

Implementation of bespoke solutions for customers
The Technical Engineer role at NTTE will include but will not be limited to the design, deployment and support of the following core technologies:
 Periodical on-site work for our premier customer
 Windows desktop and end user support
 Microsoft Server infrastructure: Active Directory, file server
 Basic network knowledge: OSI layer with Cisco devices is plus (CCNA level)
 Virtualization solutions knowledge is plus

This role will also require the individual to provide proposals for solutions and be able to provide presales and post-sales support for relevant implementations under the core technologies outlined above.


Project Documentation and Handover of solutions to internal support teams
The relevant candidate will be required to supply technical design and support documentation for all implementations they are involved in. The candidate will be required to hold regular handover meetings with relevant internal support teams to ensure that a smooth handover occurs between departments.




Provide Operational Maintenance and Technical Support to end Customers
The relevant candidate will be required to provide remote and onsite support to end customers to technical solutions deployed. This role will also include providing status and fault reports to customers as well managing escalations to third parties when necessary.
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