インド求人
【インド求人】Customer Service Man…
業種
IT・通信
仕事内容
Responsibilities
・Engage with Japanese Customers: Handle service inquiries from Japanese customers, guiding and explaining the company’s services in Japanese with clarity and enthusiasm.
・Dynamic Customer Interaction: Connect with customers from Japan via calls (both incoming and outbound) and emails to assist with troubleshooting, investigate issues, and promote/sell our services.
・Professional Communication: Use honorific forms and business Japanese in both email and call communications to maintain professionalism and respect.
・Seize Business Opportunities: Send quotations and ensure every client request is transformed into a business opportunity. Achieve sales KPIs through follow-up calls and conversions.
・Efficient Coordination: Deliver all customer requirements accurately and promptly in English to the relevant team, ensuring swift and effective solutions, and vice versa.
・Customer Insight: Understand customer opinions and trends through conversations and share valuable insights with relevant teams.
Build Positive Relationships: Foster strong work relationships with customers to enhance the reputation and public perception of the company.
Translation Support: Assist other team members with Japanese to English, or English to Japanese translations as needed.
One-Point Contact: Be the go-to person for all customer queries, sending quotations, job confirmations, and delivering completed jobs accurately and efficiently.
＜Accelerating from Anywhere＞
As a remote-first organization, these are essential attributes we look for in all our candidates.
・Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
・Documenting work that brings everyone on the same page.
・Maturity to choose between synchronous and asynchronous collaboration.
・Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
