【インド求人】Customer Service Manager (Japanese bilingual)契約社員
業種
IT・通信
場所
本社ムンバイ（フルリモート可）
給料
契約雇用（1年）
フルリモート、週5日勤務、8時間＋1時間の休憩、シフト制
フルリモート、週5日勤務、8時間＋1時間の休憩、シフト制
仕事内容
Responsibilities
・Engage with Japanese Customers: Handle service inquiries from Japanese customers, guiding and explaining the company’s services in Japanese with clarity and enthusiasm.
・Dynamic Customer Interaction: Connect with customers from Japan via calls (both incoming and outbound) and emails to assist with troubleshooting, investigate issues, and promote/sell our services.
・Professional Communication: Use honorific forms and business Japanese in both email and call communications to maintain professionalism and respect.
・Seize Business Opportunities: Send quotations and ensure every client request is transformed into a business opportunity. Achieve sales KPIs through follow-up calls and conversions.
・Efficient Coordination: Deliver all customer requirements accurately and promptly in English to the relevant team, ensuring swift and effective solutions, and vice versa.
・Customer Insight: Understand customer opinions and trends through conversations and share valuable insights with relevant teams.
Build Positive Relationships: Foster strong work relationships with customers to enhance the reputation and public perception of the company.
Translation Support: Assist other team members with Japanese to English, or English to Japanese translations as needed.
One-Point Contact: Be the go-to person for all customer queries, sending quotations, job confirmations, and delivering completed jobs accurately and efficiently.
＜Accelerating from Anywhere＞
As a remote-first organization, these are essential attributes we look for in all our candidates.
・Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
・Documenting work that brings everyone on the same page.
・Maturity to choose between synchronous and asynchronous collaboration.
・Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
・Engage with Japanese Customers: Handle service inquiries from Japanese customers, guiding and explaining the company’s services in Japanese with clarity and enthusiasm.
・Dynamic Customer Interaction: Connect with customers from Japan via calls (both incoming and outbound) and emails to assist with troubleshooting, investigate issues, and promote/sell our services.
・Professional Communication: Use honorific forms and business Japanese in both email and call communications to maintain professionalism and respect.
・Seize Business Opportunities: Send quotations and ensure every client request is transformed into a business opportunity. Achieve sales KPIs through follow-up calls and conversions.
・Efficient Coordination: Deliver all customer requirements accurately and promptly in English to the relevant team, ensuring swift and effective solutions, and vice versa.
・Customer Insight: Understand customer opinions and trends through conversations and share valuable insights with relevant teams.
Build Positive Relationships: Foster strong work relationships with customers to enhance the reputation and public perception of the company.
Translation Support: Assist other team members with Japanese to English, or English to Japanese translations as needed.
One-Point Contact: Be the go-to person for all customer queries, sending quotations, job confirmations, and delivering completed jobs accurately and efficiently.
＜Accelerating from Anywhere＞
As a remote-first organization, these are essential attributes we look for in all our candidates.
・Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
・Documenting work that brings everyone on the same page.
・Maturity to choose between synchronous and asynchronous collaboration.
・Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
応募資格
・インド居住者（OCI取得済み）もしくは、インド在住者でインド国内での転職を考えている方も応相談
・Bachelor's degree in any subject.
・Japanese nationals currently residing in India with a valid OCI, or candidates possessing Japanese language proficiency certified at JLPT N1 or, those who attempted the N1 level exam.
・Excellent Japanese speaking, writing, and comprehension skills.
・4+ years of experience in customer service or a related role which uses Japanese language expertise.
・Bachelor's degree in any subject.
・Japanese nationals currently residing in India with a valid OCI, or candidates possessing Japanese language proficiency certified at JLPT N1 or, those who attempted the N1 level exam.
・Excellent Japanese speaking, writing, and comprehension skills.
・4+ years of experience in customer service or a related role which uses Japanese language expertise.
求人番号
IND26-02-16GJJ
